Privacy Policy

Introduction

At Los Angeles Towing, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, contact us, or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

We believe in transparency and are dedicated to maintaining your trust by handling your information responsibly and securely. Please read this policy carefully to understand how we manage your data and what rights you have.

Information We Collect

We collect information from you when you visit our website, book a service, or contact us. The types of information we may collect include:

• Personal Information:

  • Full name
  • Phone number
  • Email address
  • Billing and payment details
  • Physical address (if required for service)

• Non-Personal Information:

  • Browser type and version
  • IP address
  • Device information
  • Website usage data
  • Cookies and tracking technologies

We only collect information necessary to provide and improve our services, and we do so in compliance with applicable privacy laws.

How We Collect Information

We gather information through:

• Direct Interaction: When you call, email, or fill out a form on our website.
• Automated Technologies: Cookies, web beacons, and analytics tools that track website activity.
• Third-Party Services: Payment processors and service partners assisting in service delivery.

How We Use Your Information

The information we collect is used for the following purposes:

• Service Delivery:

  • Processing service requests
  • Dispatching towing and roadside assistance
  • Managing payments and invoices

• Customer Support:

  • Responding to inquiries and complaints
  • Providing updates on service status

• Communication:

  • Sending service confirmations and updates
  • Sharing promotional offers and newsletters (with your consent)

• Website Improvement:

  • Monitoring website performance and user behavior
  • Enhancing user experience through personalization

• Security:

  • Preventing fraud and unauthorized access
  • Ensuring compliance with legal obligations

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or share your personal information with third parties, except in the following situations:

• Service Providers: Trusted third parties who assist in providing our services, such as payment processors and towing partners.
• Legal Compliance: When required by law, court order, or to protect our legal rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be part of the transferred assets.

All third parties are contractually obligated to keep your information confidential and use it solely for service-related purposes.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server and network configurations
• Access controls and authentication protocols
• Regular security audits and updates

Despite our efforts, no method of transmission over the internet is entirely secure. We encourage you to take precautions to protect your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Analyze website traffic and usage
• Provide personalized content and ads

You can manage your cookie preferences through your browser settings, but disabling cookies may affect website functionality.

Your Rights

You have the following rights concerning your personal information:

• Access and Correction: Request access to your data and correct inaccuracies.
• Data Deletion: Request the deletion of your personal information, subject to legal and operational requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request a copy of your information in a readable format.

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.